CashyNest

Refund and Cancellation

CashyNest Refund, Cancellation, and Billing Fairness Policy

This policy explains how cancellations, renewals, disputed charges, and eligible refunds are handled for the CashyNest service.

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1. Scope of this policy

This policy applies to paid software subscriptions, add-ons, and related charges collected for CashyNest plans. Free plans and early-access requests do not carry subscription fees unless and until you move into a paid offering.

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2. Renewal and cancellation rules

Paid plans may renew automatically according to the billing cycle selected at checkout unless cancelled before the next renewal date. You can request cancellation through the product where available, through the billing workflow, or by contacting support.

Cancellation normally prevents future renewals. Unless required by law or expressly stated otherwise, cancellation does not automatically generate a prorated refund for a partially used billing period.

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3. Situations where refunds may be considered

Refunds are reviewed case by case in good faith. CashyNest may approve a full or partial refund where a charge is clearly wrongful or where the paid service could not reasonably be used for reasons attributable to us.

  • Duplicate billing or clearly accidental repeated charges.
  • A payment captured after timely cancellation where the renewal should not have occurred.
  • Material failure to provision or activate the purchased service due to our error.
  • Any other scenario where a refund is required by applicable law or consumer protection obligations.
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4. Situations normally not eligible for refund

We generally do not issue refunds solely because a user changed plans late, failed to use the subscription, misunderstood a clearly disclosed plan limit, or delayed cancellation until after renewal.

  • Unused seats, unused documents, or inactive accounts during an already-running paid cycle.
  • Downgrades requested after the next billing cycle has begun.
  • Charges imposed by banks, card issuers, wallets, or foreign exchange conversion.
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5. How to request a refund

Send the request to support@cashynest.com from the billing email address or an authorized admin account. Please include the organization name, invoice or transaction reference, date of charge, amount, and a short explanation of the issue.

Where possible, raise the request promptly after discovering the problem so we can investigate with payment processors and internal logs while the record is fresh.

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6. Processing and reversals

If a refund is approved, the credit is normally returned through the original payment method, subject to banking rails and processor timelines. Actual receipt can vary depending on the issuer, UPI rail, card network, or payment partner.

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7. Chargebacks and payment disputes

If you believe a charge is unauthorized, please contact us first so we can attempt quick resolution. You may also use your bank or card-network dispute process where available. We reserve the right to present relevant service, invoice, and activity records to contest fraudulent or abusive chargebacks.