Step-by-step guide
Customer sales cycle
Implement quote-to-cash with clear checkpoints so revenue is booked correctly and collections stay healthy.
How to do this in CashyNest
Execute quote-to-cash in CashyNest using Customers, Estimates, Invoices, Payments, and receivables reports as one continuous flow.
Customer onboarding
Menu path: Sidebar > Sales > Customers
Route:/:organizationId/sales/customers/new
- Create customer profile with tax info, billing details, and payment terms.
- Verify customer appears in Estimates and Invoices dropdowns.
- Mark important customers with consistent naming/tags.
Expected result: Customer master data is ready for downstream estimate and invoice workflows.
Estimate to invoice execution
Menu path: Sidebar > Sales > Estimates and Sidebar > Sales > Invoices
Route:/:organizationId/sales/estimates/new, /:organizationId/sales/invoices/new
- Create estimate with approved items and pricing.
- Submit the estimate; if no approval flow is configured, CashyNest finalizes it directly.
- On acceptance, create invoice and verify due date and terms.
- Use print view to validate external-facing document padding and GST visibility.
Expected result: Revenue is booked through standardized customer documents.
Collections and receivables control
Menu path: Sidebar > Sales > Payments and Sidebar > Reports > Reports Library
Route:/:organizationId/sales/payments/new, /:organizationId/reports/receivables-aging
- Record incoming payment and map it to the target invoice.
- Review invoice payment status after posting.
- Run Receivables Aging weekly to chase overdue balances.
Expected result: Collections update receivables accurately and support cash follow-up.
Outcome to achieve
- Move opportunities to invoices with minimal manual re-entry.
- Ensure revenue postings and tax treatment are correct at each stage.
- Reduce overdue receivables with disciplined follow-up.
Step-by-step setup
Capture estimates with approval controls
Standardize estimate templates and approval limits before customer confirmation.
- Use versioned estimate numbers and notes for changes.
- Configure manager approval above discount threshold when your policy needs it.
- If approval flow is not configured, submitted estimates move directly to the final approved state.
- Convert accepted estimates directly to invoices.
Generate invoices with accurate terms
Create invoices from accepted work, preserving item mapping, tax codes, and payment terms.
- Confirm invoice date and due date policy compliance.
- Apply customer-specific tax exemptions where required.
- Verify print view has comfortable padding and no GST summary when the organization is not GST registered.
- Attach supporting documents before sending.
Record collections and allocations
Apply each payment to exact invoice lines to keep receivables aging accurate.
- Record payment mode, reference number, and clearing date.
- Handle partial payments with clear unapplied balance tracking.
- Escalate invoices past due threshold with defined cadence.
Close sales loop weekly
Review open estimates, open invoices, and collection performance with sales and finance owners.
- Track conversion rates from estimate to invoice.
- Review top overdue accounts and action plans.
- Flag disputed invoices and assign owners for resolution.
Best practices
- Limit manual invoice edits by locking default templates.
- Use standardized follow-up stages for collections.
- Reconcile receivables control account every week.
Common mistakes to avoid
- Sending invoices before tax and item mapping is validated.
- Leaving payments unapplied for long periods.
- Allowing ad-hoc discounts without approval.
- Treating a missing approval flow as a blocker; configure one only when you need maker-checker control.
Reports to watch
- Aged Receivables: monitor overdue risk and cash forecast impact.
- Sales Funnel by Stage: improve conversion and billing velocity.
- Collections Performance: compare planned versus actual receipts.